Privacy policy

1. Data controller

Controller: Fagor Electrónica, S. Coop.

Tax ID (CIF): F20027975

Registered address: Bº San Andrés s/n, 20550 Arrasate-Mondragón (Gipuzkoa), Spain

Email: info@fagormultimedia.com

Fagor Electrónica, S. Coop. undertakes to process users' personal data in accordance with Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018 (LOPDGDD) and other applicable data protection legislation.

2. What personal data do we process?

We may process the personal data that users voluntarily provide through the forms available on the website, such as:

• First name and surname.

• Company or organisation.

• Email address.

• Phone number, where requested.

• Information included by the user in the message or enquiry.

We may also process certain technical data arising from browsing the website, in line with the cookie preferences selected by the user.

3. What do we use the data for?

Personal data provided through the contact form will be used to handle and manage the enquiries, requests for information or communications made by the user.

Data obtained through cookies and similar technologies will be processed for the purposes set out in the Cookie Policy and in line with the preferences selected by the user.

4. Legal basis

The legal basis for processing the data sent through the contact form is the data subject's consent, given by voluntarily submitting their enquiry.

Where a request relates to a contractual or pre-contractual relationship, the processing may be based on pre-contractual measures requested by the data subject or on the performance of the corresponding relationship.

For non-essential cookies, the legal basis will be the consent given by the user.

5. Data retention

Data provided through the form will be kept for as long as necessary to handle the enquiry and, subsequently, for the periods required to comply with any applicable legal obligations.

Data derived from cookies will be kept for the periods indicated in the corresponding Cookie Policy.

6. Data recipients

As a general rule, personal data will not be disclosed to third parties, except where there is a legal obligation or where it is necessary to provide a requested service.

Fagor Electrónica, S. Coop. may use technology providers that have access to certain data solely to provide their services and subject to the corresponding contractual data protection obligations.

The use of certain third-party services, such as Google Analytics, YouTube or Vimeo, may involve data processing by those providers. Their use will be subject to the consent preferences selected by the user.

7. Users' rights

Users may exercise their rights of access, rectification, erasure, objection, restriction of processing and portability, and may withdraw their consent at any time.

To do so, please write to: info@fagormultimedia.com

The request must allow the identity of the applicant to be properly verified.

If you consider that the processing of your personal data breaches current regulations, you may also lodge a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es.

8. Data security

Fagor Multimedia will adopt appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or destruction, taking into account the nature of the data processed and the risks associated with the processing.

9. Third-party services and content

The website may include content or services provided by third parties, such as videos hosted on YouTube or Vimeo, which may involve the processing of technical information or the use of cookies by those providers.

The website also uses Google Analytics for measurement and usage analysis purposes. How these technologies work and their specific terms are detailed in the Cookie Policy.

Where these services require non-essential cookies, they will only be activated after the user has given their consent through the cookie management system.

10. Changes to the Privacy Policy

Fagor Multimedia may update this Privacy Policy when necessary as a result of regulatory or technical changes, or changes to the data processing carried out through the website.

Last updated: September 2026.